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Frequently Asked Questions
About Florietta
Florietta is a brand rooted in the beauty of natural growth, celebrating every strand of hair you have for life. Inspired by the Latin word flos meaning "to flourish," our brushes are crafted to nurture your hair naturally, helping it thrive through every stage of life.
Brushes
Our brushes are designed with 100% natural boar bristles and wooden handles, carefully crafted to support the health and beauty of your hair. Florietta brushes help distribute natural oils, reduce breakage, and promote shine, offering a gentle and effective hair care experience.
Yes! Florietta brushes are suitable for all hair types - straight, wavy, curly, and coily. Whether your hair is short, long, delicate, or flourishing, our brushes are here to help you nurture it.
To keep your brush in the best condition:
- Remove loose hair from the bristles after each use.
- Clean with a soft cloth or wash gently with mild soap and lukewarm water.
- Avoid soaking the wooden handle.
- Let the brush air dry flat, away from direct sunlight.
Our brushes are designed in Melbourne and carefully crafted with love, using premium, sustainable materials sourced responsibly.
Ordering & Shipping
We ship worldwide. Please note that shipping rates and delivery times may vary depending on your location.
Orders are typically processed within 1-2 business days. Once your order is shipped, you'll receive a confirmation email with tracking details. If you purchased a brush with no personlisation, it will be shipped immediately. However, if. you received personalistion your order will be shipped after 5-10 business days.
If you need to make changes to your order, please contact us as soon as possible at email. Once an order has been processed, we may not be able to accommodate changes.
Yes, we offer free shipping on all orders over $150 within Australia. International shipping rates will be calculated at checkout.
Returns & Exchanges
We do not accept returns, refunds or exchanges due to the hygiene nature of these products.
Care & Maintenance
We recommend storing your brush in its drawstring bag to protect it from dust and damage. Keep it in a cool, dry place to maintain its quality.
Sustainability
Yes! We are committed to sustainable practices. Our brushes are made with FSC-certified wooden handles and recyclable packaging. We are constantly striving to minimise our environmental footprint.
Other questions
Florietta products are currently available exclusively through our website. By selling directly to you, we ensure the highest quality at the best price.
Our brushes currently are packaged safely within our travel dust bags and wrapped inside beautiful tissue paper.
We’re here to help! Reach out to us anytime at email us or through our Instagram @florietta_official.
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